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COVID-19 PRECAUTIONS

ALL PATIENTS MUST DOWNLOAD, READ AND COMPLETE THE CONSENT FORMS IN THE LINK BELOW

CLICK HERE FOR WORD VERSION

CLICK HERE FOR PDF VERSION

E-mail completed forms to adam@newforestphysio.co.uk prior to your appointment

THE GYM IS OPENING ON 27TH JULY 2020

FORESTSIDE MEDICAL PRACTICE REMANS CLOSED TO PHYSIOTHERAPY PATIENTS

1) Virtual First Phone Appointment 

In line with government and Chartered Society of Physiotherapy guidance we are operating a virtual first appointment. In other words, before you can attend for a face to face appointment you will have a telephone appointment that you will need to book. Unfortunately we have to operate this system although we acknoledge that this may be frustrating for patients. The virtual first appointment will be 30 minutes long, we aim to give you a provisional diagnosis over the phone, if possible, and wewill sent you an exercise list. If we cannot manage your condition remotely we will book you in for a face to face appintment. 

2) Cancel your face to face appointment if you have symptoms of COVID-19

Please cancel your appointment if you have a high temperature, persistent dry cough, sore throat, runny nose, shortness of breath, loss of sence of smell or taste or have been in contact with someone who has tested positive for COVID-19. You will NOT be charged for late cancellation if you have to self isolate. 

3) Use hand sanitiser and face mask when attending face to face appointment. 

Please wash your hands thoroughly before your appointment and please wear a face mask for your appointment.  You will be given hand sanitiser prior to your appointment. 

4) Your temperature will be taken prior to your appointment

A non contact thermometer will be used to take your temperature prior to your appointment. If you have a high temperature your appointment will be rescheduled for 7 days and you will be advised to self isolate. 

5) Your physiotherapist will be wearing PPE

Be aware that your physiotherapist will be waring PPE, including a facemask, disposable apron, disposable gloves and goggles in the physiotherapist and patients faces come into close proximity (usually during neck mobilisation techniques). 

6) If there is a queue outside The Gym please wait in the queue

The Gym Group are having to limit the number of people they can let into The Gym at any one time. During busy periods gym members will have to queue on a one in one out basis. If there is a queue please wait in the queue and the physiotherapist will come and collect you.

7) Maintain social distancing when outside the treatment room

Patients should maintain 1m plus social distancing when outside the treatment room. Patients should avoid touching door handles, rails and surfaces. It won’t be possible to maintain social distance during treatment, but the physiotherapist and patient will be wearing PPE to reduce the risk of COVID-19 transmission during treatment.

8) Regular disinfection of treatment room

Patients can be reassured that the treatment room will be cleaned with disinfectant between every patient treatment.

LATE CANCELLATION & NON ATTENDANCE POLICY

Due to high demand for appointments we have a strict late cancellation & non attendance policy.
You must give 24 hours notice if you wish to cancel or rearrange your appointment or you will be charged 50% of your treatment fee.
If you fail to attend your appointment without informing us prior to the appointment you will be charged 100% of your treatment fee.
If you have medical insurance, you will be liable for any charges incurred as most insurance companies do not pay late cancellation or non attendance fees.

If you have pre paid for your appointment or have a pre paid treatment voucher you will loose that appointment or voucher credit.