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Adam Smith-Connor

 Follow these Simple Tips to Ensure

You have the Perfect Posture….

Hello << Test First Name >>

We all know the importance of adopting good posture at work to prevent neck, back or other repetitive strain injuries.

Having a good posture allows the optimum distribution of force through the body, this allows the skeletal system to function properly, thus protecting against injury and deterioration. If you sit at a desk for a long period of time and slouch forwards, or look over one shoulder at the screen on the corner of the desk it will cause the muscles to become out of alignment, this can cause tension headaches, tension in the shoulders and lower back pain.

It will just take you a few seconds for you to think about and correct your posture. Follow these simple tips to help…

1. Support your back
A correctly adjusted chair will reduce the strain on your back. Get one that is easily adjustable, so that you can change the height, back position and tilt.

2. Adjust your chair
Adjust your chair height so that you can use the keyboard with your wrists and forearms straight and level with the floor

3. Rest your feet on the floor
Your feet should be flat on the floor. Your knees should be slightly lower than your hips. Use a footrest, if necessary.

4. Place your screen at eye level
Your screen should be directly in front of you. A good guide is to place the monitor about an arm’s length away.

5. Keep your mouse and keyboard close
Position and use the keyboard and mouse as close to you as possible. A mouse mat with a wrist pad may help to keep your wrist straight and avoid awkward bending.

6. Avoid phone strain
If you spend a lot of time on the phone, try exchanging your handset for a headset.

7. Take regular breaks
Every 30-40 minutes get up away from the desk and walk around, roll your shoulders and re- set your posture.

Previous weeks News:
Last Saturday, our Sports Therapist Edith was at Fawley Rugby Club providing pitch side first aid for the home game. Luckily for this player who sustained a lower leg fracture following tackle.

Up coming events – Week beginning 3rd November.

– Tuesday morning 09:30-11:30 Adam will be at Sweat shop Southampton.
-Tuesday evening 18:00-20:00 Edith will be at TheGym in Southampton providing free 15 minute assessments to all members.
-Wednesday evening 17:00-19:00 Holly will be at EasyGym in Southampton free providing 15 minute assessment to all members.

Members who wish to make an appointment can call  023 8008 9120 and book or turn up on the day.

** Earn a free 30 minute Sports Massage**

Simply recommend a friend or family member, once you have recommended us and they have been in for their appointment, simply call us on 023 80 089 120 and let us know who you recommended, and we will give you a free 30 minute sports massage!

For inquiries or any bookings contact us on:
Tel: 023 8008 9120     
 e-mail: contact@newforestphysio.co.uk 

 Our Locations:

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  • Surviving Major Burns and my journey to recovery
  • Free talk on Monday 27th July 7-9pm
  • Blighmont (East) Army Reserve Centre, Millbrook Road West, Southampton SO15 0AJ (this is next door to our clinic in Southampton)
  • Call 023 8008 9120 to reserve a place

Jamie Hull cycling

Jamie is an old personal friend of mine from our time serving together in the Army Reserves Airborne Forces.

In the summer of 2007, during a routine solo flight, his life changed for ever when his plane engine caught fire. Within seconds he was engulfed in flames, and knowing that certain death awaited him Jamie had to act.

Jamie sustained a total of sixty percent third-degree burns to his body and remained in intensive care for 12 months.

Jamie has undergone over 50 operations and had intensive physiotherapy rehabilitation since the incident, an accident which doctors believed left him with only a 5% chance of survival.

jamie-prince-harry-invictus-gamesThrough extraordinary mental strength and determination Jamie has gone a long way to re-building his life. The manner in which he has approached life since the accident is a shining example of dealing with adversity. He has been an Olympic Torch bearer, Ivictus Games competitor, expedition leader and charity fund raiser for various military charities.

His story and incredible strength of character are an inspiration to all audiences who hear him speak. By speaking to people about his life, the accident and the horrendous fight back to normality Jamie aims to inspire confidence and energy in the audience.

Places are limited on this inspirational talk so book your place early. I guarantee you that Jamie’s story will move you and inspire you, so book early as places are limited.

Click the links below for more about Jamie’s inspirational life story.

Military Speakers article

Daily Star article

Local Press article

Jamie Hull Burns Survival video

Jamie Hull interview video

Pilgrim Bandits Charity video

Book your place now, don’t miss this rare opportunity! Call 023 8008 9120.

Adam Smith-Connor

Clinic Director

10% Discount for Local Sports Club Members

Register your club with us today and we will offer any of your members a 10% discount when they come to the clinic to see a Physiotherapist or Sports Therapist.

To register send an email to emma@newforestphysio.co.uk requesting registration and we will then place you on our website as well.

See our partnerships page for full terms and conditions.

http://www.newforestphysio.co.uk/partnerships/

 

Patient Record Outcomes improve in 96% of our Patients

Our Patient Record Outcome Measures assess how the patient’s pain affects their daily activities, mental status and work performance.

A recent audit off our outcome measures showed 96% of our patients had an improvement in their outcome score following treatment by us.

*Please fill in one of our patient record surveys after your visit to the clinic to have your say.

Customer Satisfaction Report New Forest Physiotherapy Clinic 2014

Patient Satisfaction Survey Breakdown

This is the break down and analysis of the results gathered from the New Forest Physiotherapy patient satisfaction reports. Patients completed the surveys after treatment at both Southampton and Fawley sites, between the 28th of July 2014 and the 11th of August. The questionnaire is made of 8 questions, which include:

 

1). The efficiency and ease of telephone contact

2). The time availability of the appointment times offered

3). The waiting area facilities

4). The punctuality of therapist

5). The explanation of your diagnosis and treatment

6). The overall standard of care you received

7). Would you recommend us to a friend?

8). What could we have done better?

(Questions 1-6 were rated from 1(poor) to 5 (excellent))

 

A total of 19 questionnaires were completed during this time. Results have been compared to those collected in 2011. This year has been chosen as the results gathered are reliable and clearly laid out in statistical format. They have also been used as a 3-year time gap should show to be enough time for an improvement to occur within sections. Here are the results:

 

RESULTS:

(1= poor 5= excellent)

Fawley data                                                 Southampton data

(Q1) – 4, 4, 5, 4, 5, 5, 4                      (Q1) – 5, 4, 5, 4, 4, 4, 5, 4, 5, 4, 5, 5

(Q2) – 4, 5, 5, 4, 5, 5, 4                      (Q2) – 5, 4, 4, 3, 5, 4, 4, 4, 5, 3, 4, 5

(Q3) – 2, 4, 4, 2, 5, 5, 3                      (Q3) – 5, 4, 5, 4, 4, 4, 3, 4, 5, 4, 2, 5

(Q4) – 4, 4, 5, 4, 5, 5, 4                      (Q4) – 5, 4, 5, 5, 5, 4, 5, 4, 5, 4, 5, 5

(Q5) – 4, 4, 5, 4, 5, 5, 4                      (Q5) – 5, 4, 5, 5, 5, 4, 5, 4, 5, 5, 5, 5

(Q6) – 4, 5, 5, 5, 5, 5, 4                      (Q6) – 5, 5, 5, 4, 5, 4, 5, 4, 5, 5, 5, 5

 

What percentage of results was in the ‘higher tier’

Higher tier is a tier I have created which is made up of ratings ‘very good’ (4’s) and ‘excellent’ (5’s). NFPS should be aiming to get into Top Band, in order to provide the best experience for patients.

 

From the results, 93.8% of results fell into the top band, which is extremely positive.

 

 

 

(Q1). The efficiency and ease of telephone contact

(1= poor 5= excellent)

 

Poor Below Average Average Very Good Excellent
0/19 0/19 0/19 10/19 9/19
  • 100% of patients perceived the efficiency to be within the top band (Ratings 4/5’s)
  • 2011 results – 92.3% in higher tier.

 

 

(Q2). The time availability of the appointment times offered

(1= poor 5= excellent)

 

Poor Below Average Average Very Good Excellent
0/19 0/19 2/19 9/19 8/19
  • 4% of patients perceived the availability of appointment times offered to be within the top band (Ratings 4/5’s)
  • 2011 results – 84.6% in higher tier.

 

(Q3). The waiting area facilities

(1= poor 5= excellent)

 

Poor Below Average Average Very Good Excellent
0/19 2/19 3/19 8/19 6/19
  • 6% of patients perceived the quality of waiting area facilities to be within the top band (Ratings 4/5’s)

 

 

(Q4). The punctuality of therapist

(1= poor 5= excellent)

 

Poor Below Average Average Very Good Excellent
0/19 0/19 0/19 8/19 11/19
  • 100% of patients perceived the punctuality of the therapist to be within the top band (Ratings 4/5’s)
  • 2011 result – 84.6% in higher tier

 

 

(Q5). The explanation of your diagnosis and treatment

(1= poor 5= excellent)

 

Poor Below Average Average Very Good Excellent
0/19 0/19 0/19 7/19 12/19
  • 100% of patients perceived the explanation of diagnosis and treatment to be within the top band (Ratings 4/5’s)
  • 2011 result – 84.6% in higher tier

 

(Q6). The overall standard of care you received

(1= poor 5= excellent)

 

Poor Below Average Average Very Good Excellent
0/19 0/19 0/19 5/19 14/19
  • 100% of patients perceived the overall standard of care received to be within the top band (Ratings 4/5’s)
  • 2011 result – 69.2% in higher tier

 

 

(Q7). Would you recommend us to a friend?

  • 100% would recommend us to a friend.
  • 2011 result – 100% would recommend us to a friend

 

(Q8). What could we have done better?

What patients feel need improving:

– Waiting area – This was mentioned in the comments sections of the questionnaires and also scored relatively low in comparison to other results from the surveys (Question 3 was the only question to record a below than average reading).

– Better instructions on how to find where it is in the business centre.

 

Action:

Based on the results, New forest physiotherapy could do:

 

  1. A video to go on the website, which would show people where to walk when they get to the building as a few people have mentioned it was difficult to find the clinic inside the Solent business centre.
  2. Laminates with arrows showing where the Physiotherapy clinic is. This isn’t so realistic as most other companies in Solent business centre would then want to do the same thing.
  3. Encourage patients at the Gang Warily clinic to sit in the viewing gallery while they wait for an appointment. This area is quieter, warmer, and a better surrounding compared to waiting just inside the main door.

Unfortunately due to structural design at both Gang Warily and Solent Business Park, it is not possible to extend or build a waiting area just for NFP patients.

 

How do the results compare to those from 2011

From looking at the data collected in 2011, it is evident that numerous sections have improved. The efficiency and easy of telephone contact is one example. 2011 results record data in average and below average sections, where as 2014 data is 100% within very good and excellent. This could be due the call answer service now used within the clinic. I expect to see a further increase in the amount of ‘excellent’ results received due to the hiring of an Administrator at the Southampton Clinic come August.

Another section that has improved is the availability of appointment times. 2011 results were not as strong as those recorded in 2014 due to 4% of patients perceiving the availability in 2011 to be ‘poor’ and 11% percent scored ‘average’. 2014 results however are 89.4% in the higher tier, with only 10% of patients perceiving it to be average. This is a small improvement of 2011, but an improvement nonetheless.

 

Added comments from Questionnaires:

Positive:

  • Friendly, caring, supportive treatment.
  • Good price and local.
  • Good information.
  • Quick booking. Very punctual.
  • Professional and friendly.
  • Friendly, good communication.
  • Friendly and found the cause of my pain
  • Professional and courteous
  • Friendly and professional
  • Everything was quick and punctual
  • Treatment really helped pain
  • Friendly, Relaxed. Good understanding of symptoms

 

 

NEW FOREST PHYSIOTHERAPY PATIENT SATISFACTION SURVEY 2014

 

The overall standard of care you received

 

(1= poor 5= excellent)

 

Poor Below Average Average Very Good Excellent
5/19 14/19

 

Comments from Questionnaires:

  • Friendly, caring, supportive treatment.
  • Good price and local.
  • Good information.
  • Quick booking. Very punctual.
  • Professional and friendly.
  • Friendly, good communication.
  • Friendly and found the cause of my pain
  • Professional and courteous
  • Friendly and professional
  • Everything was quick and punctual
  • Treatment really helped pain
  • Friendly, Relaxed. Good understanding of symptoms

International Physiotherapy Open Day – Fawley Clinic

-8th September 2014-

Fawley Clinic

Find out how physiotherapy can help resolve your aches and pains so you can return to the activities and sports you enjoy. Attend a seminar about arthritis and joint replacement, back pain and whiplash, or Acupuncture. There will also be an opportunity to chat with the physiotherapists for free advice.
Free refreshments will be available throughout the day.

SCHEDULE OF EVENTS:

5.00pm Seminar on arthritis & joint replacement by Adam, Physiotherapist
6.00pm Seminar on Acupuncture by Mary, Physiotherapist
7.00pm Seminar on Back Pain & whiplash by Adam, Physiotherapist
Everyone welcome, please invite your friends.
Location: Fawley Gang Warily Recreation Center, Newlands Road, Fawley, SO45 1GA Southampton
Please drop in, call us or send us an e-mail to book a place at the open day:

Tel: 023 8008 9120                         e-mail: teresa@newforestphysio.com

Do you suffer from Arthritis?
Have you had a Joint Replacement?

If your answer to either question is “Yes” then you will find our FREE Public Seminar on arthritis and joint replacement surgery on 17th July at 4 pm at Solent Business Centre (SO15 0HW) very informative.
This FREE public seminar is presented by Chartered Physiotherapist Adam Smith-Connor. Adam has helped ease the pain of thousands of people suffering from arthritis and recovering from joint replacement surgery, so that they can return to the sports and activities they love. Participants will learn about the causes and treatments for arthritis, what to expect when you have a joint replacement, and the rehabilitation required following surgery.
To book a place on this FREE public seminar, please call New Forest Physiotherapy Clinic on 023 8008 9120 or e mail teresa@newforestphysio.com.

FREE  Seminar on Back Pain & whiplash at 5 pm on Thurs 17th July

New Forest Physiotherapy Southampton- Millbrook

Unit 311, Solent Business Centre, SO15 0HW

Physiotherapist Adam Smith-Connor, of New Forest Physiotherapy Southampton, will be holding a seminar on back pain and whiplash on Thursday 17th July at 5pm at our Millbrook clinic. Adam has helped thousands of people with back pain and whiplash over his 20 years of practice, and this seminar is a rare opportunity to find out the latest developments in back pain and whiplash treatment from an expert in the field, for free!

This seminar will be of interest to anyone who has suffered from back pain and whiplash and wants to learn about the causes back pain and how to treat it. You will be taught a simple exercise to improve spinal stability and a relaxation technique to reduce tension and pain.

Adam will also provide details about our Back Care Course which is run at both our Fawley and Millbrook clinics.

To book a place on this seminar, or any other seminar on our open day, please call the clinic on 023 8008 9120 or e mail teresa@newforestphysio.co.uk.

Open Day Thurs 17th July 2014 – SCHEDULE OF EVENTS:

4.00pm Seminar on arthritis & joint replacement by Adam, Physiotherapist
5.00pm Seminar on Back Pain & Whiplash by Adam, Physiotherapist
6.00pm Seminar on Common Foot Complaints, by Michelle, Podiatrist
7.00pm Physio on the front line in Afghanistan, by Adam, Physiotherapist
8.00pm Free raffle for Champagne & treatment vouchers

Free refreshments available